What our customers say
Understanding our clients experience is essential for us to meet our objectives. To ensure we are achieving our customer service promise we actively seek feedback on every interaction with our team, from customer service to installations.
We use this information to enhance our training programs and motivate our team. If you would like to give us feedback on your experience with Guardian please get in touch.
This is what our customers say about working with us, and about the jobs our team have completed for them:
“Just a quick communication to formally place on record my thanks on behalf of all at Head Office for the swift delivery and installation of the new condenser coil to our AC systems on the 4th floor. To turn the works around in, what effectively was a 3 day window was nothing short of remarkable and to quote our Head of Department “If that’s not 5 star service, I don’t know what is!”.
Can you kindly pass on my personal thanks to the 2 engineers Peter Rhodes and Lee Walker, who as ever, displayed true professionalism and efficiency throughout the course of the works and in sometimes quite challenging circumstances.
It’s good to know that our Head Office can rely on this kind of support from one of our key contractors.
Many thanks to all again
Peter Fox, Building Services Manager, Provident Financial Management Services Ltd.
“Response from Guardian was very quick, a technician was sent out to check out our two units, I told him what had happened in the past and he said the units would be fine once they had a thorough service.
I was given a quote for a maintenance contract, which as it turned out is worth every single penny as our air-con units have never worked so well – even when new!
Lee is our technician, he is a credit to your Company, he is thorough, speaks honestly, is courteous and well mannered with a good sense of humour (working in a Ladies Gym). He left the area spotless – and believe me there was much to clean up, Lee was extremely helpful and I would have no hesitation in recommending him to anyone needing this service.
Thank you Guardian.
Trish Connor, Gymophobics Ladies Gym
“I just wanted to drop you a quick note to say how happy we are with the service you and your team have provided this first month of the contract. Your engineer David Knowles has been excellent and is a credit to your organisation, he has listened and accommodated the particular requirements of our business and has passed this on to his colleague to ensure consistency.Keep up the great work. Thanks.”
Nila Summerscales, PA to the Directors, Jaltek Group
Floyd Bulman, Facilities Manager, Amscan UK
Karen Sutcliffe, Facilities Operations Manager, Provident Financial, Bradford
Martyn Pearson, Autoglass
Gillian Sweetman, Procurement & Quality Manager, Ark-H Handling, Wilstead
Laura Biggerstaff, ELE International, Leighton Buzzard
Gerry Spinelli, PPM Engineer, Central Bedfordshire Council, Bedfordshire
Pam Ball, Facilities Manager, London Luton Airport Limited, Luton
Mark Potter, Building Services Manager, Impellam Group, Luton
Mike Newton, Facilities Maintenance Manager, Bedford College, Bedford
Following the replacement of a chilled water main pump: “Many thanks for this Sandra, Alex and Chan together with the contractors have done a great job with the installation with the minimum of fuss and no disruption to the operation.”
Nick, Boeing Flight Safety.
“Thanks for your continued support – I’m really pleased we chose to appoint Guardian for our head office facilities maintenance.”
“Our MD was very impressed with your engineer and commented he was very pleasant and very efficient.”
Laura, ELE International.
“Superb AC installation – the engineers have finished and it works a treat. They also cleared away and left the area tidy.”
Mervyn, Shamrock Marketing.
“I would like to thank your company and your installers for a job well done.”
Mr Bozon, Bracknell.
“I would like to thank yourself and the engineers for the air conditioning installation at Wakefield. I am pleased with the outcome, a very neat and nice installation was done with very little disruption thank you for your teams professionalism.”
Phil Marsden, IM Support Analyst.
“Further to the recent breakdown on our Kitchen Ventilation system, we would like to place on record our appreciation for the excellent response and service we received from your company.”
David, Conference Centre Facilities Manager.
“We have just had 2 air conditioning units fitted, your engineers were very courteous to our staff, explained what was happening and tidied up thoroughly when the works were complete. Nothing was too much trouble for them. Well done Simon on having such a great team.”
Ann Drew, InterBusiness Group.
“I just wanted to take this opportunity to let you know what a great job and how pleased we were with the work that has been carried out here recently by your projects team.”
Katerina, Optical Filters.
“Your lead engineer and his team are a credit to Guardian and we would welcome them back for future installation work.”
Jamie, Production Manager, C&D Technologies.
“May I express my personal thanks for the valued assistance with the breakdown on Saturday. The time expended, your commitment and level of service was far in excess of what could be reasonably be expected of any contractor.”
Hugh, Estates Manager.
“I would just like to say how impressed I was with the way your engineer dealt with the chiller problem today, this could have turned into a very costly repair.”
Pauline, Gemini Consulting.
“I just wanted to say what an excellent job your workmen did on our new air conditioning units. They were extremely efficient, clean and tidy. They looked after themselves and caused very little interruption to our working day. The units look excellent. Thank you very much.”
Yvonne Taylor, Managing Director, Product Perceptions.